Shipping & Delivery Policy — Solqam Store KSA

Last Updated: September 2026

At Solqam Store, we aim to deliver your orders safely and as quickly as possible across the Kingdom of Saudi Arabia.

1. Delivery Coverage

We currently offer delivery across most cities and regions of Saudi Arabia, subject to courier coverage and service availability.

2. Processing Time

• Orders are normally processed within 1–2 business days after confirmation.
• Orders may require additional processing time during promotions, public holidays, or periods of high order volume.
• If there is an expected delay, we will notify the customer through the available contact details.

3. Delivery Time

• Standard delivery usually takes 2–5 business days after the order has been processed.
• Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
• Remote areas may require additional delivery time.

Saudi Arabia's Ministry of Commerce emphasizes that e-commerce stores should clearly provide shipping/delivery rights and obligations and communicate the expected arrival date to customers.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed during checkout.
• Any free-shipping offer will be subject to the terms stated on the relevant promotion.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update through SMS, WhatsApp, email, or another available communication method.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If the courier cannot deliver because of an incorrect address, unavailable recipient, or inability to contact the customer, additional delivery arrangements or charges may apply where applicable.

7. Delayed Delivery

If an order is expected to be delayed, Solqam Store will make reasonable efforts to inform the customer and provide an updated delivery timeframe.

Under Saudi e-commerce rules, a consumer may have the right to cancel an order when delivery is delayed beyond 15 days from the contract date or the agreed delivery date, subject to applicable rules and exceptions.

8. Damaged or Incorrect Orders

Customers should inspect the shipment upon delivery. If the product is damaged, defective, or does not match the order, please contact our customer service as soon as possible with your order details and supporting photos/videos.

Saudi Arabia's Ministry of Commerce advises consumers to check that the shipment matches the order and that the product is safe and in good condition before providing the delivery confirmation code.

9. Contact Us

For questions regarding shipping, delivery status, or your order, please contact Solqam Store Customer Support through the contact details provided on our website.

Website: solqamstore.com

Important: This is a website-ready template. Before publishing, replace the generic contact section with Solqam Store's actual WhatsApp number, email, delivery partners, and exact shipping charges. The Saudi Ministry of Commerce specifically considers having clear shipping/delivery, returns/refunds, complaints, and customer-contact policies important for e-commerce stores